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Terms of Service

Effective Date: January 18, 2026

Welcome to Aezoon (aezoon.com). By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase.

1. Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Products and Services

We offer a variety of products for sale through our website. All product descriptions, images, and prices are subject to change without notice. We make every effort to display our products as accurately as possible, but we cannot guarantee that your device's display of colors or details will be completely accurate.

3. Product Warranty

Our products come with a warranty period that varies by product, typically ranging from 15 to 30 days. The specific warranty period for each product is mentioned in the product description. Please refer to individual product pages for warranty details.

4. Pricing

All prices are listed in AED and are subject to change without prior notice. For the most current pricing information, please contact our customer support team. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed.

5. Payment Methods

We currently accept Cash on Delivery (COD) as our payment method. Payment is due upon delivery of your order.

6. Delivery Charges

Standard delivery charges of AED 0 (Free Delivery) apply to all orders across the UAE.

7. Shipping and Delivery

We currently ship only within the United Arab Emirates (UAE). Standard delivery time is 2-3 days from the date of order confirmation. In some cases, delivery may take longer due to unforeseen circumstances such as weather conditions, logistics issues, or high demand.

If your order is delayed or if there are any issues with delivery, please contact our customer support team, and we will assist you promptly.

8. Order Cancellation

You may cancel your order within 1 hour of placing it by contacting our customer support team. After this time period, cancellation may not be possible as your order may already be in the processing or shipping stage.

9. Returns and Refunds

Our return policy varies by product and is specified in each product's description. Generally, products can be returned within 15-30 days of delivery, depending on the item.

Return Conditions:

  • Products must be unused and in their original condition
  • Products that have been used or damaged by the customer are not eligible for return
  • The specific return period and refund method (replacement or cash back) will be mentioned in the product description

To initiate a return, please contact our customer support team within the applicable return period.

10. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or opened
  • Products damaged due to customer misuse or negligence
  • Any other items as specified in individual product descriptions

11. Refund Process

Refunds will be processed according to the method specified in the product description, either as:

  • Product replacement, or
  • Cash back

Refund processing time may vary. Our customer support team will guide you through the refund process.

12. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete delivery information
  • Be available to receive the delivery at the specified address
  • Inspect products upon delivery and report any issues immediately
  • Use products in accordance with their intended purpose

13. Limitation of Liability

We strive to ensure that all products are delivered in perfect condition. However, we are not liable for:

  • Delays caused by circumstances beyond our control
  • Issues arising from incorrect delivery information provided by the customer
  • Damage occurring after successful delivery

14. Customer Support

For any questions, concerns, or assistance, please contact our customer support team. We are here to help you with:

  • Order inquiries and tracking
  • Product information and pricing
  • Cancellations and returns
  • Delivery issues
  • General assistance