Shipping Policy

Effective Date: January 18, 2026

At Aezoon (aezoon.com), we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our delivery process, timelines, and terms.

1. Shipping Coverage

We currently offer shipping services across the United Arab Emirates (UAE). We deliver to all major cities and areas including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Shipping Charges

Standard delivery charges are AED 0 (Free Delivery) for all orders across the UAE. Delivery charges will be added to your order total at checkout.

3. Order Processing Time

Once your order is confirmed, we begin processing it immediately. Order processing time may vary depending on product availability and order volume. You will receive a confirmation notification once your order has been processed and is ready for shipment.

4. Delivery Time

Standard Delivery: 2-3 business days from order confirmation

Please note that delivery times are estimates and may vary due to:

• High order volume during peak seasons
• Weather conditions
• Unforeseen logistics challenges
• Public holidays

We will keep you informed if there are any delays with your delivery.

5. Delivery Options

We currently offer standard delivery service at no cost. Express or same-day delivery options are not available at this time.

6. Order Tracking

You can track your order status in two ways:

Option 1: Log in to your account, click on the profile icon, and view your order status and tracking information.

Option 2: If tracking information is not available in your profile, please contact our customer support team, and we will provide you with the latest updates on your order.

7. Delivery Confirmation

Once your order is out for delivery, you will be notified via:

• SMS to your registered mobile number
• Phone call from our delivery partner

Please ensure your contact information is accurate to receive timely updates.

8. Delivery Process

Our delivery partner will contact you to confirm the delivery address and schedule a convenient delivery time. Payment (Cash on Delivery) will be collected at the time of delivery.

9. Delivery Availability

If you are not available to receive the delivery at the scheduled time, our delivery partner will contact you to arrange an alternative solution. You may choose to:

• Reschedule the delivery for another time
• Authorize someone else to receive the order on your behalf (neighbor, friend, family member, building security, etc.)
• Provide alternative delivery instructions

Please communicate your preference directly with the delivery partner when they contact you.

10. Delivery Address

Please ensure that you provide a complete and accurate delivery address when placing your order. This should include:

• Full name of the recipient
• Complete street address
• Building/villa number
• Area/neighborhood
• City and Emirate
• Landmark (if applicable)
• Contact phone number

Accurate address information helps ensure smooth and timely delivery.

11. Product Packaging

All products are carefully packed using secure packaging materials to ensure they reach you in perfect condition. Our packaging includes:

• Protective materials to prevent damage during transit
• Secure sealing to maintain product integrity
• Brand packaging and icons where applicable

Please inspect your package upon delivery and report any visible damage immediately to our delivery partner and customer support team.

12. Delivery Issues

If you experience any issues with your delivery, including:

• Delayed delivery
• Missing items
• Damaged products
• Incorrect items delivered

Please contact our customer support team immediately, and we will resolve the issue as quickly as possible.